FAQ

Candy Hair provides quality hair cuts and hair styling from the first lock of hair, to teens and even adults!

Appointments are strongly recommended. Walk-ins will be accommodated subject to availability.

Yes, in fact we recommend it, in order to build a relationship between the stylist and your child. It makes the child feel comfortable and at ease.

We understand sometimes it’s hard to get out of the house on time with children! If you are running late, call the salon and we will be able to inform you if we can see you a bit later. As our appointments are back-to-back, it is possible you may have to re-schedule if you are more than 5 minutes late.

We offer a shampoo for an extra charge but you must tell the staff when you are booking the appointment so we can allow for enough time.

Of course! The normal day-to-day knots will be combed out easily before we commence the cut. However, if your child has very mattered hair that has not been combed through for quite some time, it is important that you inform our staff at the time of booking so we allow ample time to complete the service. An extra charge may be payable. You will be quoted the price once we have examined the condition of your child’s hair.

We understand that children get tired, have ‘off-days’ or just dread getting haircuts. We are experienced in dealing with these situations. If the tv show or novelty chair is not enough to distract them, we may ask you to blow bubbles or they may be more comfortable sitting on your lap. It is entirely up to you if you wish to continue with the service or not. If the child is moving around a lot we cannot guarantee a precision cut, but our staff are renowned for getting the best cut out of a bad situation! We recommend ensuring the child has just been to the toilet and is well rested before coming into the salon.

As a work-safe practice, we ask our stylists to refrain from picking children up and placing them in the chairs. The children are also much more comfortable being lifted by their parent or guardian.

As a work-safe practice, we ask our stylists to refrain from picking children up and placing them in the chairs. The children are also much more comfortable being lifted by their parent or guardian.

No, we require you to stay with your child at all times in case they need you. We also like to have you there to consult with about the haircut.

Yes. In fact, our gift certificates are the perfect gift for the child who has everything. You can treat them to a hair service or a beauty service such as manicures, pedicures and some great pampering packages. Simply click on the Gift Certificate tab above to purchase online.

Most definitely! Candy hair has a great range of products for young and old. We proudly sell the organic range of eco kid, a great range of RPR and also a beautiful range of Everescents. We sell everything from de-tanglers, shampoos, wax’s, lice repellents and more. Pop in to see our great range.

Yes, we proudly support The Children’s Cancer Institute. We accept donations in-store, host charity workshops and other fundraising activities to support this cause. We also proudly support the Cancer Council Victoria in association with local wig makers by offering a free hair cut for anyone cutting longer than 30cm cut off and is willing to donate their hair. The hair donations go towards making wigs for children suffering the terrible side effects of treatment.

Yes! By becoming our friend on Facebook, subscribing to our feed on Twitter and signing up to our e-newsletter are all ways to ensure you are updated with all the Candy Hair buzz! Sign up to our newsletter using the form located in the page footer below.